Shipping/Return Policy
Shipping
We ship worldwide.
We fulfill your orders within 2-4 business days after an order is placed.
Estimated delivery for orders within the U.S. ship within 3-10 business days after an order has been shipped.
Estimated delivery for express USA orders is 1-3 business days after an order has been shipped.
Estimated delivery for International orders ship within 7-10 business days after an order has been shipped.
Estimated delivery for International express orders ship with 3-5 business days after an order has been shipped.
Please note that the time frames are estimated by the delivery companies that we use for delivering your products to each location worldwide. Rarely, there are delays and delivery duration may extend beyond these expected time frames. International customers may need to pay additional import fees, taxes, and customs (more information below). Please contact your local Customs office for full details. Once we ship your items you will be notified of your tracking number through the email you provided at checkout. It is important that you write the correct email address at checkout, If you write the incorrect email address at checkout you may not receive your tracking number from us.
Incorrect Address
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. Please double check to make sure you didn't make a mistake with your shipping address. If you feel that you made a mistake with your shipping address email us as soon as possible before your package is shipped so that your shipping address can be fixed by one of our customer service agents.
If your package does not successfully deliver and is sent back to KADIYA, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if:
- The shipping address does not exist
- The shipping address is misspelled
- The shipping address is missing information (i.e. apt/bldg/suite number)
- The carrier is unable to safely deliver the package
- The addressee has moved
- The addressee has refused the package
Returned to sender packages will be restocked and you will be issued store credit in minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the Store credit to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Santeva Health and Beauty does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Customs & Country Regulations (International Shipments)
Although we ship to many international countries and they do allow Glutathione supplements, some countries may not allow Glutathione into their country. Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products into international countries, it is up to you to double check your country's import policies before ordering. Orders that are seized by your local customs can not be refunded and if an order is returned to us we cannot refund the shipping fee that was due at checkout.
Duties & Taxes (International Shipments)
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.You are responsible with ensuring to comply with laws and regulations of the country of destination. KADIYA does not have any responsibility on these additional charges that may apply. We cannot control how, when, and if you will be charged. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.
Package Loss (International Shipments)
Although it is rare for international orders to get lost or delayed, please be aware that it can happen. Due to the import clearance process in your country, international orders can take up to 35 business days to clear customs. An international order will not be considered ‘lost’ until 35 business days from the date of shipment. We are unable to process claims until 35 business days period has passed. In the event your order has been lost, you can contact our customer support department at kadiya@drgluta.com and report it as lost to us within 60 calendar days of date of purchase.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact the carrier immediately so that they can further assist you. When a carrier scans the package using their handheld scanner, The handheld scanner records the GPS coordinates. This means, the carrier will be able to help you locate your package. KADIYA does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Returns Policy
*NO RETURNS OR REFUNDS ON SALE OR DISCOUNTED ITEMS*
We accept returns for a refund for unused and unopened returned items. We do not accept used or opened products due to the nature of the product for sanitary reasons. We have to be notified within 14 days of receipt of your purchase. After 14 days of you receiving your items, we will not be able to offer you an exchange or refund. If you attempt to ship products back to us without notifying us first we will not accept the return. To be eligible for an exchange or refund , your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Use USPS or your Countries local postal service to ship the items back to our facility. You should consider using a trackable shipping service or purchasing shipping insurance. Make sure to notify us with the tracking number after you have shipped out your return. We don’t guarantee that we will receive your returned item. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of exchange or return. If you are approved, then your refund minus the shipping fee will be applied back into your account. If you’ve done all of this and you still have not received your refund yet please contact us at,
WHATSAPP: +1 (240) 796-7151
Disclaimer: Please perform a skin test prior to applying any of our products to make sure you're not allergic. KADIYA IS NOT RESPONSIBLE for any allergic reactions. Use at your own risk. Ingredients are listed under each item. KADIYA has original formulations, Cruelty Free, and no animal testing preformed.
Issues: If there is any issues with your order after receiving you will have 24-48 hours to EMAIL US and let us know. No Exceptions. We do this because customers received items and email us days later and sometimes even months later.
Email us at: kadiya@drgluta.com
Note: Instagram, Facebook, and twitter are not forms of email.